Mental Health
Councelling Skills

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To learn basic counseling skills, and how to apply them in the workplace.


  • Learn the importance of rapport building
  • Develop effective counseling skills to appropriately respond to situations
  • Look at Egan’s counseling model and how it can enhance the counseling process

Target Audience:

This course will greatly benefit anyone who has a communication role at work, and would like to improve his or her verbal skills. This course will dramatically improve your skills and understanding of the use of counseling techniques.

Course Content:

  • What is counseling
  • Using Non – Verbal Communication
  • Empathy
  • Verbal Skills
  • Psychological Defense Mechanisms
  • Phone Counseling
  • Egan’s Model
  • My world/ your world
  • Boundaries and referrals
  • Case Studies
  • Teamwork
  • Summary
  • Evaluations and endings


This course covers a basic introduction into counseling skills, to enable the participants to have an understanding of what counseling is. In addition the participants get to practice a range of basic counseling techniques, and explore some of the underpinning knowledge and theory behind the methods.

To find out more about these courses please contact our office on 01922 683976 to speak to one of our team or email us on or complete our course interest form by clicking here.