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Customer Care

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Aims:

To develop customer care skills.

Objectives:

  • Examine importance of good customer care
  • Explore importance of congruence
  • Examine how to develop non-verbal communication skills
  • Develop language patterning

Target Audience:

This course is for candidates who wish to develop their customer care skills, and explore the elements of an effective communicator.

Course Content:

  • Methods of communication
  • What is customer care
  • Brand awareness
  • Body language
  • Theories of communication
  • Developing your skills
  • Product awareness
  • Language patterns
  • Understanding customer needs
  • Models of communication.

Commentary:

This course is for those who wish to develop their customer care skills. It explores theories of communication and enables participants to develop their customer care potential by exploring their own methods of communication and how to match this to other peoples. It also develops candidates’ skills to improve the provision of customer care and satisfaction.

To find out more about these courses please contact our office on 01922 683976 to speak to one of our team or email us on info@apex-ct.co.uk or complete our course interest form by clicking here.