Comm Skills for Professionals
Aims:
To expand interpersonal communication skills, and how to apply them in the workplace.
Objectives:
- Learn the importance of rapport building
- Develop effective communication skills to appropriately respond to situations
Target Audience:
This course will greatly benefit anyone who has a professional communication role at work, and would like to improve his or her verbal skills. This course will dramatically improve your skills and insights into interpersonal communication.
Course Content:
- Using Non – Verbal Communication
- Empathy
- Verbal Skills
- Psychological Defence Mechanisms
- Effective rapport building
- My world/ your world
Commentary:
This course covers the use of communication skills for professionals. Who often have to manage interactions within a limited timescale. It looks at, and explores ways to improve empathy and explores the psychological defence mechanisms that many patients use to avoid their situations. This course is certificated to cover CPD requirements, and can be run for up to 6 staff.
To find out more about these courses please contact our office on 01922 683976 to speak to one of our team or email us on info@apex-ct.co.uk or complete our course interest form by clicking here.
